FREE SHIPPING ON ORDERS OF $100 AND ABOVE

CUSTOMER SERVICE

TRACK YOU ORDER:

Once your order has been dispatched you will receive a Shipping Confirmation email with your order tracking number which can be tracked on http://shop.worldswimsuit.com/apps/trackorder.

RETURNS & REPLACEMENTS

We strive to create a risk-free shopping experience for our customers. If you like an item, but you realise that you selected the wrong size, color (or style/design), you get 30 days to send it back and swap it out for a different size, color or style/design at no additional cost, or a full store credit of the order amount. 

NOTE: All sale items (or those offered at any discount) are non-refundable and non-exchangeable. All SALE Items in any order are FINAL.

Here are a few quick rules to keep in mind regarding exchanges and store credits:

  • Item(s) must be new and in the original packaging
  • Item(s) cannot be worn, washed or altered
  • Tags must be in place
  • Swimwear must have hygiene liners in place

Address to send returns to:

WORLD SWIMSUIT C/O KHONGBOON SWIMWEAR GROUP LTD
Sida Place Room 603
107 Sukhumvit Soi 12
Klongtoey
Wattana
Bangkok
10110
Thailand

Simply securely pack and seal the return merchandise and invoice in an appropriate shipping box or envelope, and send back to the above address.

ORDERING

Which size should I choose?

Click on the size guide in the footer, or on each product listings page, to find out the measurements of each garment type to determine your correct size. If you're still in doubt, please just send us an email at shop@worldswimsuit.com and we'll help you out right away!

How do I know if an item is out of stock?

All items displayed are in stock. Check the color and size from the drop down boxes on the product page to find out which color and sizes are available. Colors and sizes not available will not appear. 

I've seen an item on the website and now it no longer appears. Do items come back into stock? 

Yes, some products will come back in stock. Please check back on the site or contact customer service at shop@worldswimsuit.com to find out about product availability.

PAYMENT, PRICING & PROMOTION

What payment methods do you accept?

We accept all major debit and credit cards through our payment gateway. We also accept payments via Paypal. Please sign up to a Paypal account here should you wish to use this payment method.

Is it safe to use my credit card?

At World Swimsuit your personal online security is important to us. We use the latest SSL encryption technology to safely transmit your personal and credit card information. All orders are processed through a secure checkout system provided by Shopify. Additionally, for your safety and protection, we do not store any cardholder account data.

UPDATING ACCOUNT INFORMATION

I've forgotten my password, what should I do?

If you have forgotten your password, follow the 'FORGOT YOUR PASSWORD?' instructions on the log in page to reset your password. For security reasons we are unable to send your previous password via email.

How can I update my account information?

If you want to update your account information, please log in to your account and update the relevant information and click 'SAVE'. We will then have the updated information available.

SHIPPING & DELIVERY

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